Why are my withdrawals blocked?

If you are wondering why a transaction has not been completed, please first check:

• If you have confirmed your transaction via the confirmation email sent to you
• If the asset is in trade only mode or in maintenance

Withdrawals blocked or disabled

If your cryptocurrency or fiat transactions are blocked or disabled, this could be due to one or more of the following reasons:

• If you have just recently created and verified your account, transactions might temporarily be deactivated until you respond to the email we have sent to you
• You have a pending proof of funds (PoF) case (if we do not receive the supporting documents from you within the first seven days after the case has been opened, transactions will be blocked). Please check your inbox (including spam folders) to see whether you have received a PoF request from us
• Your withdrawals might have been disabled for security reasons

In all of the above cases, you should already have received an email from us with information on how to proceed. Please check your inbox (including spam folders) and do not hesitate to contact us if you need further assistance after checking the above.

Note: Please note that Bitpanda is not able to allow direct transactions between Bitpanda users. If you receive the error message Sending assets to others on Bitpanda isn’t possible right now, this means that you have entered an address of another user as your recipient address. Your right to execute withdrawals, however, will not be affected by this.

Note: If your withdrawals are not disabled, but your transaction is still pending, this might be because the transaction needs to be checked manually first. In such cases, we will email you if any action is needed on your end. Meanwhile, we kindly ask for your patience.

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