I sent cryptocurrencies to my Bitpanda Wallet but did not receive them

Cryptocurrency transactions to your Bitpanda Wallet will be automatically credited.

Blockchain Explorer

You can use a Blockchain Explorer to check for yourself if a transaction actually took place. If you can see it there and it has already been confirmed by the network it was successful. If the transaction was confirmed at least once, it was successful and is irreversible.

In a Blockchain Explorer, you can search for the transaction ID (hash), which is an identifier for a particular transaction. This should be found in the wallet where you sent it from. To check a transaction, you can also search for a particular wallet address in a blockchain explorer, in this case, your Bitpanda deposit address. Then all transactions to and from this address will be displayed.

If no transaction has taken place: Please contact the wallet or exchange support from where you tried to send the coins and ask why the withdrawal was not sent.

Note: There are minimum deposits. Deposits below the minimum deposit amount are unfortunately lost and cannot be refunded. Also, if you sent any other cryptocurrencies or assets than the same asset to a deposit address, the coins are lost. 

Contact us

However, if a confirmed transaction has not been credited to your Bitpanda Wallet, please contact our support and we will solve the problem as soon as possible.

Tip: To speed up this process, we recommend that you contact us with the transaction ID (hash), the receiving address (your Bitpanda deposit address), the name of the cryptocurrency, the amount and the approximate time of the transaction.

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