Cryptocurrency deposits to your Bitpanda account will be credited automatically as soon as they have received 6 confirmations from Bitcoin miners or the equivalent level of security on other networks.
- Minimum deposits and transaction costs
- Your current deposit address
- Transaction status in the Blockchain Explorer
- Transaction status
- Check Bitpanda status
- Depositing cryptocurrencies
- Ethereum and out of gas transactions
- Missing reference (e.g. destination tag, Memo and message)
- Contact us
Minimum deposits and transaction costs
Note: Please note that a minimum deposit policy applies. Deposits below the minimum deposit amount are unfortunately lost and cannot be refunded. Also, remember if you send any other cryptocurrencies or assets from a different address, the coins are lost.
Your current deposit address
Please always check the current deposit address in your account before you attempt a cryptocurrency transaction. To find your current deposit address:
Keep in mind that it is only possible to credit cryptocurrencies to your account if you used the currently displayed address in your Bitpanda account.
Transaction status in the Blockchain Explorer
You can use a Blockchain Explorer to check for yourself if a transaction was completed successfully. When the transaction is listed and confirmed by the network, it is successful. If the transaction was confirmed at least once, then it is successful and irreversible.
In a Blockchain Explorer, you can search for the transaction ID (hash), which is the identifier for a particular transaction. This can also be found in the wallet from which you sent it. To check a transaction, you can also search for a particular wallet address in a Blockchain Explorer, in this case, your Bitpanda deposit address. Then all transactions coming and going from this address will be displayed.
If no transaction has taken place, please contact the wallet or exchange support from which you tried to send the coins and ask why the withdrawal was not sent.
Transaction status
See all possible transaction statuses.
Check Bitpanda status
Check our Status page to see if a wallet is operational. To be notified about updates, click on Subscribe to updates on our status page and select the relevant topics you would like to be notified about.
Depositing cryptocurrencies
Learn more about how to deposit cryptocurrencies and find coin-specific information which must be taken into account when making deposits to your Bitpanda account.
Ethereum and out of gas transactions
If you send tokens or Ethereum to your Bitpanda account but the coins fail to appear, open the Blockchain Explorer and check for an error message.
If the error message “Out of gas” is present, that means that your deposit failed because it needed more “Gas” than what was set as a limit. This is not something that is set on our end, but in the wallet from which it was sent. If this is set too low, your transaction will be refused.
In this instance, the Ethereum (ETH) are still located at the address from where you tried to send it (minus the fees that have been charged so far). You can check this independently in the Blockchain Explorer. If the balance is not correct, please contact the support of the respective wallet or exchange from which you tried to send it.
When you try to send it again, just set the “Gas Limit” to 50,000.
Note: Make sure to select the correct network for your deposit. Sending funds via an unsupported network or from a smart contract will result in the permanent loss of the deposited amount. Furthermore, please make sure to use enough gas to fund the transaction.
Missing reference (e.g. destination tag, Memo and message)
Note: If you sent a cryptocurrency to your Bitpanda account but did not include the required additional information (e.g. a destination tag, Memo or message), your coins are lost. For future deposits, always include the required additional information; otherwise, the coins will be lost.
Contact us
However, if a confirmed transaction has not been credited to your account, please contact us and we will help you with your issue.