If you're having trouble accessing your account, this guide will help you recover or reset your Password or PIN.
If you’re having trouble accessing your account using your password, please check the following:
Start the recoveryOn the login screen, select Forgot your password?
Request a resetEnter your registered email address and click Request Password Reset.
Verify via SMS (if applicable)If you have not activated two-factor authentication (2FA), you will be asked to enter the SMS PIN sent to your registered mobile number.
Confirm via EmailOpen the password reset email you received and click Reset Password.
Set your new passwordChoose a new password. Please select a unique password that you only use for your Bitpanda account.
Note: Withdrawals will be blocked for
48 hours after a password reset for security reasons.
This period cannot be shortened.
Security Best Practices:
If you find it difficult to remember multiple secure passwords, consider using a reputable password manager. Do not share your password with anyone, and change it immediately if you believe it has been compromised.
Remember: Bitpanda will never ask you for your password. Do not send your password via email or any other communication.
If you find it difficult to remember multiple secure passwords, consider using a reputable password manager. Do not share your password with anyone, and change it immediately if you believe it has been compromised.
Remember: Bitpanda will never ask you for your password. Do not send your password via email or any other communication.
If you still cannot log in after following these steps, please check how to contact our support team.
The Bitpanda app requires a four-digit PIN in addition to your password.
If you forget your PIN:
Log outTap Log out in the upper-right corner of the app.
Create a new PINAt the next login, you will be prompted to create a new PIN.
Note: Logging out of the app will require you to
set a new PIN the next time you log in.
If you enter the wrong PIN too many times, you must wait up to 20 minutes before trying again. If you cannot re-enter a PIN after this period, please check how to contact our support team.