FAQ
The name you provided during your account verification on Bitpanda will also be used on your card. If you need to correct it, please contact us before you order your card.
Tracking the delivery status is currently not available. Please allow 15 business days for delivery. If your card hasn’t arrived by then, allow 2 additional days before contacting support.
You can use your Bitpanda Card anywhere Visa cards are accepted, both online and in-store, including over 54 million merchants in more than 200 countries.
The Bitpanda Card is a debit card linked to your Bitpanda account. It allows you to spend assets you already hold on Bitpanda, including crypto, metals or EUR, wherever Visa is accepted.
You can fund payments using any supported cryptocurrency, metals wallet, the EUR wallet. Other fiat currencies are not supported.
The most common reasons are insufficient funds, exceeding your daily limits, a blocked card, or use in a restricted MCC category. More here.
Please note that it is not possible to change your PIN online. The PIN will be generated once the card is created, and you will be able to view it as soon as you activate your card. However, you may change your PIN afterwards at certain ATMs which provide this option. You can find ATMs that support PIN changes here. Simply enter your location and check the box at “PIN Change”.
The Bitpanda Card is only available to users with a verified Bitpanda account and residency in a euro area country (where the euro is the primary currency). Additionally, users who verified their identity using “Bankident” are currently not eligible to order the card. If you are not eligible, the card feature will not be visible in your Bitpanda web or mobile app.
No, we currently offer one Bitpanda Card with all available features. The card comes in Bitpanda-branded colours and customisation is not available at this time.
All users receive a flat 1% cashback on eligible purchases paid with cryptocurrencies. Learn more about Bitpanda Card benefits here.
Only one physical Bitpanda Card per user is allowed. If your card is lost, stolen or damaged, you can reorder a replacement for €5.90 using the Bitpanda mobile app.
However, you can now create virtual cards only, up to three active cards at the same time.
Yes, you can add your Bitpanda Card to Apple Pay or Google Pay. It is available as any other VISA card.
Google Pay is now available and supports all Android devices compatible with Google Wallet and contactless payments.
Currently, it is not possible to disable contactless payments. However, we are evaluating this feature for future updates based on user feedback.
Yes, offline transactions (for example, on airplanes or where no network is available) are possible. Please note that your card can be blocked if you do not have sufficient funds to pay offline. If you experience issues with an offline transaction, please contact us.
Cashback is now granted at a flat 1% rate to all users. The cashback is paid in the same cryptocurrency used to complete the purchase and will be credited to your respective crypto wallet directly after each successful transaction with the Bitpanda Card. For example, if you pay with Dogecoin, you will receive 1% back in Dogecoin. If you don’t see it in your account right away, please give it a few minutes to process and refresh the page.
No, the Bitpanda Card does not impact your credit score, including Schufa, since it is a debit card and not a credit product.
Yes, at any time. You can use the Bitpanda App to manage your card. For example, if you initially set your Main payment asset to Bitcoin but want to switch to Ethereum, you can do so instantly. You can also connect your EUR wallet, as well as metals.
To activate your card, update your Bitpanda app, go to the Card section in your Profile, tap on “Activate”, and enter the CVV number.
Yes, the minimum payment amount using your Bitpanda Card is €1.
The daily expenditure limit is EUR 10,000 The daily ATM withdrawal limit is EUR 500 (non-increasable) The contactless payment limit is EUR 50 (may vary by country) The minimum payment amount using your Bitpanda Card is €1
During the card order process, you can select a Main and an optional Fallback payment asset. The Main payment asset is used by default. If there are insufficient funds in the Main asset wallet, the Fallback asset will be used to complete the payment. You can update both Main and Fallback assets at any time via the Bitpanda App.
- All cryptocurrencies listed on Bitpanda
- All precious metals listed on Bitpanda
- Euro (other fiat currencies are currently not supported)
We are constantly expanding our list of supported assets, so stay tuned for future additions.
Your Bitpanda Card is protected by advanced Visa anti-fraud detection systems and closely monitored by Bitpanda to identify suspicious activity. You can block or unblock your card at any time in the Bitpanda App. To deactivate it permanently, please contact our customer support.
Cashback is only available for purchases funded with cryptocurrencies listed on Bitpanda. Transactions using fiat (€), precious metals, and stablecoins (e.g. USDT, USDC, EUROCV) are excluded from the cashback programme.