If you have trouble receiving emails from us, there are several reasons that could cause the problem.
- Confirmation email for new account
- General solutions
- Bitpanda Telegram group
- Confirmation links & email “conversations”
Confirmation email for new account
If you have just created an account, and you have not received the confirmation email after half an hour, please make sure you have entered the correct email address and click on resend the confirmation email.
General solutions
In case you have already confirmed your email address, and you are receiving, for example, no information or confirmation emails about trades and other activities on Bitpanda, please try the following:
- Make sure you check your mailbox folders like spam, advertisements, and others. Often, automated emails from unknown senders are placed there
- You can click on Resend email in your Wallet or History if the email has still not arrived after a few minutes. We send such emails from this address: bitpanda@bitpanda.com
- If you still cannot find it, it is possible that your email provider is blocking it. In this case, please try to whitelist our email addresses. Add them to your address book or tag them as trusted
- The official Bitpanda Support email address is: support@bitpanda.zendesk.com (To contact us, please use LiveChat by logging in)
- Check the list of blocked contacts, your settings and your folder of deleted messages. Some emails might be directly marked as deleted messages
- One of the common reasons for not being able to receive emails is a full storage of the email inbox. Please delete some messages or try to get more storage
- Another workaround could be to change the email programme, device or browser. If you are using a mobile device, please disconnect and reconnect to your mailbox. Furthermore, please check if you are still logged in to your mobile mailbox. It may be that you are disconnected due to a password change
- If you selected POP3 as a server, try to switch to the IMAP-settings. This change can help if you try to access your mailbox from different devices
- Check your internet connection and switch the network if possible
- Please check if your firewall or antivirus software is blocking something, or deactivate them for a while
- Search for bitpanda@bitpanda.com and support@bitpanda.zendesk.com in your mailbox. If you do not find any message, please contact us via Livechat by logging in
- If none of this helps, we recommend that you switch to another email provider. As soon as you have your new address, read the article on how to change it on Bitpanda
Bitpanda Telegram group
If you’re not receiving our support emails, you can join our official Telegram group to talk to our support team and discuss further steps to solve your case (e.g. receiving your ticket ID and whitelisting the individual support email).
Confirmation links & email “conversations”
If you experience problems with the confirmation email, have a look at this article.