What is Bitpanda Pay and how does it work?

With Bitpanda Pay you can now transfer money to friends and merchants using the funds from your Bitpanda EUR wallet.

What you need

In order to use Bitpanda Pay, you need the following:

  • A fully verified Bitpanda account
  • A smartphone and a valid phone number accepted by us
  • Funds in your EUR wallet (min 10 €)
  • Bitpanda Pay is currently limited to European citizens, who also live in Europe. We aim to improve that in the future

How does it work?

You can use Bitpanda Pay once you are fully verified and have funds in your Bitpanda EUR wallet. To send money via Bitpanda Pay, please follow these steps:

DesktopMobile App (Android)
  1. Log in to the Bitpanda platform
  2. Click on Send
  3. Select the EUR wallet
  4. Enter your Bitpanda password and click on Continue
  5. Add the new account details of the recipient account and click on Create, or select an existing payout account
  6. Enter the Payment reference and click on Save and continue
  7. Enter the amount you want to send and click on Go to summary
  8. After confirming the terms and conditions and that you are not acting on behalf of a third party, click on Confirm
  9. If you have activated two-factor authentication (2FA), enter the 2FA code
  10. Enter the PIN, which we sent to your verified phone number
  11. Your transaction is now processing. Depending on the banks involved as well as the payment area, your transaction should be credited within 1-4 days

Note: When you perform a Bitpanda Pay transaction the recipient will receive the equivalent EUR amount. Please be aware that when sending money to non-European-Union countries, banks might charge fees and reduce the amount received by the recipient. Also, if the recipient’s bank account is denominated in another currency than EUR, additional fees might be charged by their bank.

Tip: If you want to use cryptocurrencies for payments, you can manually sell your cryptocurrency to your EUR wallet, which is then used for transactions via Bitpanda Pay.

Transaction times

Transactions from your EUR wallet to an EU or EEA member state bank account (via SEPA) take up to 3 business days.

Note: Please keep in mind, that Saturdays, Sundays and public holidays do not count as working days for banks. Furthermore, Austrian public holidays may differ from holidays in other countries. Additionally, not all banks process transfers around the clock, therefore delays may occur regarding transfers depending on the bank in question.

Status

After signing a transaction, you can find it in your History. There you will also find the status of the transaction.

Pending

The transaction is being processed, but not yet sent.

Confirmed

The transaction was sent.

Cancelled

The transaction was cancelled.

Can I cancel a transaction?

In case the transaction has already been processed, please contact us and include the PID of the relevant transaction.

Should you have been charged despite a cancelled transaction, then please include a photo of your bank statement where we can see the details of the transfer. Make sure to send us the transfer data as a PDF export and additionally as text in the email. Including the data as text will significantly speed-up the processing time of your ticket.

What is the difference between a regular fiat withdrawal and a Bitpanda Pay transaction?

A regular fiat withdrawal goes to your bank account (and only to yours).

A Bitpanda Pay transaction can go to any bank account you want (e.g. family member, landlord, water company, etc.).

Frequently asked questions

Find answers to all your questions in the Bitpanda Payments FAQ

Troubleshooting

  • SMS-TAN not received
    Find out what you can do if you are not receiving SMS
  • Two-factor authentication (2FA) issues
    If you are experiencing issues with your two-factor authentication (2FA), please read this article and also check its troubleshooting section
  • My phone number has changed
    Your phone number must match the one you registered with on Bitpanda. Find out how to change your registered phone number
  • Wrong IBAN or Reference number
    If you have quoted an incorrect IBAN, or you have forgotten to include, or used the wrong Reference number, then send us a PDF of the transfer form and additionally the data as text. If you include the data as text it will significantly speed-up the processing time of your ticket

Note: The IBAN is the most important and fundamental aspect of a transaction, always check and make sure that the IBAN is correct.

For additional information regarding Bitpanda Pay, please read our Terms & Conditions.

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