Besides withdrawing cash to your personal bank account, you can send cash to third parties, like family, friends, and merchants via Bitpanda Pay.
- A fully verified Bitpanda account
- A smartphone and a valid phone number accepted by us
- Minimum €10 balance in your EUR wallet
How do I send cash?
Browser (app.bitpanda.com)Web application step-by-step guide
- Click on Transfer, then select Send.
- Select your EUR wallet.
- Enter your Bitpanda password and click Continue.
- Add a new payout account and click Create, or select an existing payout account.
- Enter the Payment reference and click Save and continue.
- Enter the amount you want to send and click Go to summary.
- Confirm the terms and conditions (including confirming you are not acting on behalf of a third party) and click Confirm.
- If 2-factor authentication (2FA) is enabled, enter your 2FA code.
- Enter the PIN sent via SMS to your verified phone number.
Mobile App (Android only)Mobile application step-by-step guide
- Tap the Trade button.
- Tap Transfer, then Send.
- Select the EUR Wallet.
- Enter your Bitpanda password and tap Continue.
- Add a new payout account and tap Save and continue, or select an existing account.
- Enter the Payment reference and tap Send.
- Enter the amount you wish to send and tap Continue.
- Confirm the terms and conditions and tap Send now.
- If enabled, enter your 2FA code.
- Enter the PIN sent to your verified phone number and tap Send.
When will my transaction arrive?
Transactions to an EU or EEA member state bank account (via SEPA) take up to 3 business days. Transfers to other banks may take 1 additional business day. You can monitor the real-time status of your payout in your account History.
Frequently Asked Questions & Troubleshooting
I didn’t receive the SMS-TAN / PIN +
If you are not receiving SMS verification codes, please check our SMS Troubleshooting Guide to resolve delivery delays or carrier blocks.
My phone number has changed +
Your phone number must match the mobile number registered on your Bitpanda account. Find out how to update your phone number in our dedicated account section.
Trouble with Two-Factor Authentication (2FA) +
If your 2FA codes are being rejected, check that your device's internal clock is set to automatic time sync, or read our 2FA recovery guide.
Can I cancel my transaction? +
If the transfer status is marked as Processing, please contact support immediately with your transaction PID so we can attempt to cancel it on your behalf.
If you were charged for a cancelled transfer, attach the following to your refund request:
- A photo/screenshot of your bank statement showing the transfer details
- The transfer data exported as a PDF file
- The transfer data included as plain text inside your email ( speeds up processing)
My withdrawal says “Finished” but hasn’t arrived +
Once a withdrawal shows as Finished on Bitpanda, the funds have left our systems. Please contact the receiving bank directly with your transaction details for updates regarding credit timeframes.
Why did the recipient not receive the full amount? +
Bitpanda Pay sends the exact equivalent EUR amount. However, sending money to non-EU accounts or accounts denominated in non-EUR currencies may incur intermediary bank fees and exchange rates set by the recipient bank.
Why can’t I see Bitpanda Pay in my account? +
Bitpanda Pay is currently available exclusively to European citizens residing in Europe.
Bitpanda staff will never contact you first to demand transfers, ask for your password, or request 2FA authentication codes. Always ensure you are performing transfers safely within official Bitpanda applications.