Besides withdrawing cash to your personal bank account, you can send cash to third parties, like family, friends, and merchants via Bitpanda Pay.
Before you start
To use Bitpanda Pay, you need the following:
- A fully verified Bitpanda account
- A smartphone and a valid phone number accepted by us
- Min €10 in your EUR wallet
How do I send cash?
- Sign in to Bitpanda
- Click on Send
- Select the EUR wallet
- Enter your Bitpanda password and click on Continue
- Add a new payout account and click on Create, or select an existing payout account
- Enter the Payment reference and click on Save and continue
- Enter the amount you want to send and click on Go to summary
- After confirming the terms and conditions and that you are not acting on behalf of a third party, click on Confirm
- If you have activated two-factor authentication (2FA), enter the 2FA code
- Enter the PIN, which we sent to your verified phone number
- Your transaction is now processing. Depending on the banks involved as well as the payment area, your transaction should be credited within 1-4 days
- Tap on the Trade button
- Tap on Send
- Select the EUR Wallet
- Enter your Bitpanda password and tap on Continue
- Add a new payout account and tap on Save and continue, or select an existing payout account
- Enter the Payment reference and tap Send
- Enter the amount you want to send and tap on Continue
- After confirming the terms and conditions and that you are not acting on behalf of a third party, click on Send now
- If you have activated two-factor authentication (2FA), enter the 2FA code
- Enter the PIN, which we sent to your verified phone number and tap on Send
- Your transaction is now processing. Depending on the banks involved as well as the payment area, your transaction should be credited within 1-4 days
When will my transaction arrive?
Transactions to an EU or EEA member state bank account (via SEPA) take up to 3 business days. Transactions to other banks might take 1 business day longer. Your transaction status is also visible in your History.
Public holidays: Keep in mind that Saturdays, Sundays and public holidays do not count as working days for banks. Also, Austrian public holidays may differ from holidays in other countries. Additionally, not all banks process transfers around the clock, therefore delays may occur depending on the bank in question.
Troubleshooting
Yes, but if the transaction is already in Processing, please contact us and include the transaction’s PID. We will then cancel it on your behalf.
Should you have been charged despite your transaction being cancelled, please send us the following information to initiate a refund:
- A photo of your bank statement showing the details of the transfer
- The transfer data as a PDF export
- The transfer data as plain text in your email
Including the transfer data as plain text in the email will significantly speed up the processing time of your request.
I still have questions
If you can’t find the answer to your question above, you might want to check out our Bitpanda Payments FAQ. If that doesn’t help, feel free to contact us.
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