Due to a new EU regulation (AML5D) coming into effect on the 10th of January 2020, Bitpanda users are required to verify their Bitpanda accounts.
What do I have to do?
If you are already verified you can use all of our services as usual without further action required from your side.
If you are not verified and want to keep using your Bitpanda account, Bitpanda, Bitpanda Pro, all our Bitpanda services as usual and access your funds after the 10th of January 2020, you need to verify your account.
Note: Please note that if you do not verify your account, you will no longer be able to access your funds on Bitpanda after the 10th of January 2020.
Tip: We strongly recommend to not wait until the very last moment with the verification, as this may result in complications with your account.
What if I cannot verify?
If you do not want to verify or you cannot verify due to the fact that you don’t have an accepted document for verification, we kindly ask you to withdraw all your funds before the 10th of January 2020, as you will no longer be able to access your funds after that date if you are not verified.
For further information on how to withdraw your funds, please check the following articles:
- How can I sell cryptocurrencies and how do I withdraw money from my Fiat Wallet?
- How can I send my cryptocurrencies?
- Withdrawing fiat money from my Bitpanda Pro wallet
- Withdrawing cryptocurrencies and digital assets from your Bitpanda Pro wallet
Are there any alternatives?
We understand that this might be frustrating but there is no alternative or workaround that we can offer. We apologise for any inconvenience this may cause.
Note: We will not process any tickets related to complaints about the regulation (or why certain documents are not accepted for verification). Furthermore, we don't provide any alternative verification methods and we will not verify your account manually. The only way to verify your account is through our partner services and there is nothing we can do to complete your verification if our partner services are unable to verify your account.
If you happen to own a document from the list of accepted documents for verification but you’re having trouble verifying, find out what you can do if you’re experiencing problems with your verification.
Unfortunately however, there is nothing we can do to complete your verification if our partner services are unable to verify your account.