If you're experiencing issues with your account (such as needing to update your phone number, change your email address, or fix a verification error) please contact our support team first. We can usually resolve these issues without you needing to close your account.
If you would still like to close your account, please make sure you have reviewed our Pre-Deletion Checklist regarding your remaining balances, history downloads, and legal data retention.
Delete account
In order to delete your account, simply select your platform below for the exact steps to close your account:
Crucial Checks
Before you hit confirm, make sure you have taken these final steps:
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Withdraw remaining fundsDouble-check your asset and fiat balances across all wallets, and execute any leftover withdrawals immediately.
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Export your data
Download your account statements now. You will permanently lose access to these transaction records for personal tax reporting or financial history purposes once the account is closed.
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Stop all deposits
Ensure no future crypto transfers or automated fiat deposits are directed to your addresses. Any incoming funds received after closure cannot be recovered, redirected, or refunded.
Considerations
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No duplicate accounts
Bitpanda security policies strictly prohibit creating a second profile. If you decide to open a new account in the future instead of reactivating this one, our system will automatically deactivate both profiles.
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Keep it for later
If there is even a small chance you might trade with us again, we highly recommend leaving your account active. There are no maintenance fees, and you can easily log back in with your existing email and password whenever you are ready.
For complete details on how we protect and manage your information during and after this process, please review the Bitpanda Group Privacy Notice.