Submit a request

We are currently experiencing problems with the following systems:

It is generally not possible to give details about time frames. We can assure you that we are working on a solution as quickly as possible.

We are sorry for any inconvenience caused.

We are experiencing a high amount of requests

We will do our best to reply to each case as quickly and thoroughly as possible. You can help reduce processing times by selecting the specific category in our contact form and providing all the required information at the first contact. You will find requirements for your specific case in our Helpdesk articles.

Note: Please only use our contact form for account-related questions (i.e. data changes, fiat and cryptocurrency transactions) and only submit one ticket per case. Submitting multiple tickets will result in longer waiting times.

For general questions not related to your account, please get in touch with our community as we will not be able to address them. Please also visit our Status page prior to submitting a request for updates on site performance. If there are performance issues, we are already aware of it and working on a fix, therefore there is no need to inform us about it.

Thank you for your patience and understanding.

Ask our Community

For general questions not related to your Bitpanda account, like price discussions, coin listings and feature requests, please reach out to our community.

Connect on social media

Instant chatbot help

Note: Due to security reasons we do not offer any account-related support via Telegram and social media, like 2FA resets, data changes, and fiat transactions for example.

Contact form

In the meantime, feel free to join the conversation on our offical Telegram. Our community is very supportive on all questions.

Submit a request

We are experiencing a high amount of requests

Ask our Community

Connect on social media

Instant chatbot help

Note: Due to security reasons we do not offer any account-related support via Telegram and social media, like 2FA resets, data changes, and fiat transactions for example.

Contact form

If that’s the case, make sure to send us the transfer data as a PDF export and additionally as text in the email.

Note: Please note that we cannot accept scans.

Note: Please note that we cannot accept scans.

Note: Please make sure that you never send the coins of one cryptocurrency to an address of another cryptocurrency. Otherwise these coins will definitely be lost. Furthermore, please notice our minimum withdrawal amounts and transaction costs and used address formats.

Tip: Check our status page to see if a wallet is operational.

Tip: If your Bitpanda 2FA-entry doesn't work, you could try to get it fixed by navigating into the app-settings and synchronising the time.

Note: We can only accept the identity document (including renewed versions) that has been used for the verification.

Note: Also keep in mind that after a 2FA reset, withdrawals are restricted for 48 hours. This is part of our safety system and cannot be bypassed. When you recreate your 2FA entry independently via the app, this restriction does not come into force.

Tip: If you have a Google account log in to that first, so you will not have to select the pictures of the reCAPTCHA.

Tip: When opening Bitpanda emails please make sure that you’re not using “Text Only” mode in your email client, otherwise links may not be clickable.

Note: If you have already created a second account, please contact us from your registered email address using our contact form and let us know which email address and phone number you want to use in the future for your Bitpanda account.

Note: Please note that you need to let us know if another account is already using your new email address. We do not accept the same email address in two accounts, in this case please explain to us how that happened.

Tip: Higher amounts can be deposited directly after successful verification using a bank transfer, which will also be considered as a verification deposit.

Note: Please keep in mind that Saturdays, Sundays and public holidays do not count as working days for banks. Furthermore, Austrian public holidays may differ from holidays in other countries.

Tip: You can use Bitpanda Swap once your account is verified. By using Bitpanda Swap you pay less fees than if you do the trades individually.

Note: Please note that business requests are processed during working hours, from Monday to Friday, from 9AM to 5PM. If you need support for your account, please select another category and your request will be processed as soon as possible.

Note: Please note that without these documents, unfortunately, we won't be able to onboard your business.

Note: Please note if you select this category your request might take additional processing time. We strongly recommend checking if there is a category that fits your request.

Note: Make sure you are using the same phone number you currently have associated with your Bitpanda account. It won’t work if you’re using a different phone number than the one you’ve registered on Bitpanda.

Note: Please note that the submitted documents must not only display your most recent deposit (or withdrawal), but also the sum of your previous transactions, i.e. all previous transactions up to the stated amount.

Note: Keep in mind that revoking a Direct Debit mandate will automatically cancel all connected Savings plans. Pending transactions will still be executed, even if you cancel your Savings plan or revoke your direct debit mandate.

Note: If you haven't verified or started verification yet, you can always change your data yourself under the menu button Verify now.

Tip: Documents which you have already submitted as part of the business onboarding process can still be used as proof of funds as long as they are still up-to-date (e.g. for the same financial year), otherwise a current version must be submitted retrospectively.

Note: Please note that only proof for the business that you have registered on Bitpanda can be accepted. Providing proof which respectively identifies one of your second businesses cannot be accepted.

Note: This Bitpanda Card section does NOT concern issues with your fiat deposits to Bitpanda using a credit card. It is only meant for the Bitpanda Card product. If you have issues with a fiat deposit to your Bitpanda account, please follow this link.

Submit a request

We are experiencing a high amount of requests

Ask our Community

Connect on social media

Instant chatbot help

Note: Due to security reasons we do not offer any account-related support via Telegram and social media, like 2FA resets, data changes, and fiat transactions for example.

Contact form

Did you forget to add an attachment?

If that’s the case, make sure to send us the transfer data as a PDF export and additionally as text in the email.

Note: Please note that we cannot accept scans.

Note: Please note that we cannot accept scans.

Note: Please make sure that you never send the coins of one cryptocurrency to an address of another cryptocurrency. Otherwise these coins will definitely be lost. Furthermore, please notice our minimum withdrawal amounts and transaction costs and used address formats.

Tip: Check our status page to see if a wallet is operational.

Tip: If your Bitpanda 2FA-entry doesn't work, you could try to get it fixed by navigating into the app-settings and synchronising the time.

Note: We can only accept the identity document (including renewed versions) that has been used for the verification.

Note: Also keep in mind that after a 2FA reset, withdrawals are restricted for 48 hours. This is part of our safety system and cannot be bypassed. When you recreate your 2FA entry independently via the app, this restriction does not come into force.

Tip: If you have a Google account log in to that first, so you will not have to select the pictures of the reCAPTCHA.

Tip: When opening Bitpanda emails please make sure that you’re not using “Text Only” mode in your email client, otherwise links may not be clickable.

Note: If you have already created a second account, please contact us from your registered email address using our contact form and let us know which email address and phone number you want to use in the future for your Bitpanda account.

Note: Please note that you need to let us know if another account is already using your new email address. We do not accept the same email address in two accounts, in this case please explain to us how that happened.

Tip: Higher amounts can be deposited directly after successful verification using a bank transfer, which will also be considered as a verification deposit.

Note: Please keep in mind that Saturdays, Sundays and public holidays do not count as working days for banks. Furthermore, Austrian public holidays may differ from holidays in other countries.

Tip: You can use Bitpanda Swap once your account is verified. By using Bitpanda Swap you pay less fees than if you do the trades individually.

Note: Please note that business requests are processed during working hours, from Monday to Friday, from 9AM to 5PM. If you need support for your account, please select another category and your request will be processed as soon as possible.

Note: Please note that without these documents, unfortunately, we won't be able to onboard your business.

Note: Please note if you select this category your request might take additional processing time. We strongly recommend checking if there is a category that fits your request.

Note: Make sure you are using the same phone number you currently have associated with your Bitpanda account. It won’t work if you’re using a different phone number than the one you’ve registered on Bitpanda.

Note: Please note that the submitted documents must not only display your most recent deposit (or withdrawal), but also the sum of your previous transactions, i.e. all previous transactions up to the stated amount.

Note: Keep in mind that revoking a Direct Debit mandate will automatically cancel all connected Savings plans. Pending transactions will still be executed, even if you cancel your Savings plan or revoke your direct debit mandate.

Note: If you haven't verified or started verification yet, you can always change your data yourself under the menu button Verify now.

Tip: Documents which you have already submitted as part of the business onboarding process can still be used as proof of funds as long as they are still up-to-date (e.g. for the same financial year), otherwise a current version must be submitted retrospectively.

Note: Please note that only proof for the business that you have registered on Bitpanda can be accepted. Providing proof which respectively identifies one of your second businesses cannot be accepted.

Note: This Bitpanda Card section does NOT concern issues with your fiat deposits to Bitpanda using a credit card. It is only meant for the Bitpanda Card product. If you have issues with a fiat deposit to your Bitpanda account, please follow this link.

Welcome to our community!