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We are currently experiencing problems with the following systems:

    It is generally not possible to give details about time frames. We can assure you that we are working on a solution as quickly as possible.

    We are sorry for any inconvenience caused.

    We are experiencing a high amount of requests

    We will do our best to reply to each case as quickly and thoroughly as possible. You can help reduce processing times by selecting the specific category in our contact form and providing all the required information at the first contact. You will find requirements for your specific case in our Helpdesk articles.

    Note: Please only use our contact form for account-related questions (i.e. data changes, fiat and cryptocurrency transactions) and only submit one ticket per case. Submitting multiple tickets will result in longer waiting times.

    For general questions not related to your account, please get in touch with our community as we will not be able to address them. Please also visit our Status page prior to submitting a request for updates on site performance. If there are performance issues, we are already aware of it and working on a fix, therefore there is no need to inform us about it.

    Thank you for your patience and understanding.


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    Note: Bank transfers can take up to three business days. Please keep in mind, that Saturdays, Sundays and public holidays do not count as working days for banks. Furthermore, Austrian public holidays may differ from holidays in other countries.

    What's the name of the relevant asset?

    Let us know the relevant PID (identification number) for your transaction or trade. You'll find the PID in the history of your Bitpanda account.

    See what cryptocurrency address formats are used on Bitpanda.

    See what cryptocurrency address formats are used on Bitpanda.

    For coins like XRP, Stellar, NEM and EOS a reference is required. Learn more about it here.

    Please add the phone number including the country code and without the first 0 (example: for Austria the country code is "43", so if your number is 0176-91232 please write: 4317691232)

    Please add the phone number including the country code and without the first 0 (example: for Austria the country code is "43", so if your number is 0176-91232 please write: 4317691232)

    Please add the phone number including the country code and without the first 0 (example: for Austria the country code is "43", so if your number is 0176-91232 please write: 4317691232)

    Select your preferred language for the processing of your request. The fastest way to process your request is in English.

    Do you use the Bitpanda App (Android) or the desktop version?

    Select the services you want to use with your business account. Multiple selection possible.

    To find the mandate number, simply click on the three dots next to your savings plan and select View Direct Debit mandate.

    Enter your full name.

    Please note that all trades on our OTC desk start at a minimum of EUR 250,000 or the equivalent amount in a different currency.

    Please note that all trades on our OTC desk start at a minimum of EUR 250,000 or the equivalent amount in a different currency.

    Enter your first name.

    If you are not able or unwilling to provide a proof of funds, please let us know so that we can initiate a possible refund and the closure of your account.

    If you are not able or unwilling to provide a proof of funds, please let us know so that we can initiate a possible refund and the closure of your account.

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      In the meantime, feel free to join the conversation on our offical Telegram. Our community is very supportive on all questions.