1. Bitpanda Helpdesk
  2. Getting started
  3. Start here
  4. Step 2 - Deposit cash

How long will it take for a deposit or withdrawal to appear on my Bitpanda or bank account?

Depending on whether you are buying/selling, moving funds into Bitpanda, or moving funds to your bank, processing times will vary.

Guide: Transactions vs. Deposits vs. Withdrawals

Key Account Terms To better understand your account history and get the right help, please note the differences between these actions:
⇄
Transaction
A general term for any financial activity on your account. This includes internal actions like buying, selling, or swapping cryptocurrencies, as well as external funding.
Transaction History Overview
↓
Deposit
Moving fiat money (e.g., EUR, GBP) or cryptocurrency from an external source (like your bank account or a crypto wallet) into your Bitpanda account.
Deposit Crypto Deposit Cash
↑
Withdrawal
Moving fiat money or cryptocurrency out of your Bitpanda account to an external destination (like your personal bank account or an external wallet).
Withdraw Crypto Withdraw Cash

Processing Times

1
Real-Time Crypto Transactions (Buying & Selling) Bitpanda processes cryptocurrency purchases, sales, and swaps in real-time. The asset or fiat amount will be credited to your Bitpanda account without delay.
2
Fiat Deposits and Withdrawals (By Payment Method) When moving cash in or out of your Bitpanda fiat wallet, your chosen payment method heavily impacts the processing time:
Instant Methods
Apple Pay, GIROPAY/EPS, SOFORT, Visa, and Mastercard usually process immediately.
Bank Transfers (SEPA/Standard)
Bitpanda processes bank transfers within 1 business day, but banks usually take up to 3 business days to complete the transfer.

Security Note: For safety reasons, you may have to wait 1 to 2 business days before you can withdraw assets or funds after a recent fiat deposit. While Bitpanda makes the deposited funds available to you to trade instantly, banks require time to fully complete the underlying transaction.

Why is my transaction delayed?

Bank Business Hours

Banks do not process transfers on Saturdays, Sundays, or public holidays. Furthermore, Austrian public holidays may differ from your local holidays.

Missing Payment Reference

For bank deposit transactions, you must include the provided Payment Reference in your bank's reference field. Forgetting or using the wrong reference will cause significant delays.

Security & Compliance Reviews

Large transactions, newly added assets, or mismatched account details trigger automated safety checks that require manual review.

Blockchain Congestion (For Crypto)

If you are depositing or withdrawing cryptocurrency, delays can happen if the blockchain network is heavily congested or if the fee attached was too low.

Important Note: Always include the provided Payment Reference in the reference field of your bank transfer. If you have forgotten to include, or used the wrong Payment Reference, please have a look at this article for further information.

Transaction Statuses Explained (Fiat & Crypto)

Check the state of your deposit, withdrawal, or trade in your History tab. If a recent transaction is not complete, select its status below to learn the reason and what to do next:
!
Pending
What it means We have received your transaction request, but it is not yet active.
What to do You likely need to confirm the transaction. Check your email inbox for a confirmation link sent by Bitpanda and click it to initiate processing.
⟳
Pending (Processing)
What it means You have successfully clicked the confirmation email, and Bitpanda/the network has started processing the transaction.
What to do
For Fiat Bank Transfers: Wait up to 3 business days. If the status hasn't changed after 3 business days, contact our support.
For Crypto: Wait for the required number of network confirmations on the blockchain.
⌛
Waiting for Payment
What it means The fiat deposit procedure wasn't fully completed on the payment provider's page, or we are waiting for final payment confirmation from them.
What to do If the Finish deposit button is still visible, click it to complete the payment. If it is gone, the status will automatically change to Cancelled, and you will need to start a new deposit.
✓
Finished
What it means The transaction was successfully completed on Bitpanda's end.
What to do
For Fiat Withdrawals: If 3 business days have passed and you haven’t received the funds in your bank, verify that the recipient name matches your bank account and check with your bank before reaching out to support.
For Crypto: The assets have been sent. You can view the transaction hash (TxID) on the respective blockchain.
✕
Cancelled
Possible Reasons You cancelled it; the payment session timed out; your credit card was declined; a technical error occurred with the provider; or the wallet service was undergoing maintenance.
What to do If your bank account was charged despite a Cancelled status, please contact us and attach a photo or PDF export of your bank statement showing the transfer details so we can investigate immediately.
↩
Refund
What it means The fiat transaction failed and the money is being sent back to your original payment method. You will see two entries: the Cancelled transaction and a Refund entry.
What to do Depending on the provider, it may take a few business days to appear on your payment method. Please contact your payment provider or bank first if it is delayed.
⚙
Manual Approval
Possible Reasons
Mismatched personal info (e.g., using a joint account, a missing middle name, or a recent name change).
Attempting to use a corporate bank account without prior authorization.
The bank account is already linked to another existing Bitpanda user account.
Security triggers (e.g., unusually large transactions or testing new account features).
What to do Check your email inbox. If your transaction requires manual approval, we will send an email outlining the exact next steps. If you didn't receive an email, please contact our support team.

FAQ's

I made a transaction yesterday and it hasn't been completed yet. How long might it take? +

If your transaction is not yet complete, it is typically due to standard financial processing windows or security checks.

How long do bank transfers (SEPA / SEPA Instant) take to process? +

Processing times depend on the transfer method used:

  • SEPA Instant: Typically processed within minutes, 24/7.
  • Standard SEPA Transfer: Usually takes 1 to 3 business days.
  • International Wire Transfers (SWIFT): May take up to 3 to 5 business days to clear.
How long do card payments and online banking deposits take? +

Deposits made via credit/debit cards, Apple Pay, PayPal, or instant online payment methods (e.g., SOFORT, Giropay) are credited to your Bitpanda fiat wallet almost instantly once authorised.

Why is my payout or balance lower than expected after a trade? +

If your fiat balance or sale proceeds are lower than expected, it may be due to automatic tax withholding.

Bitpanda automatically calculates and withholds capital gains tax on taxable events (sales, swaps, dividend payouts, and Bitpanda Card payments) exclusively for tax residents of Austria and Germany:

  • Austria: 27.5% (KESt) on Cryptocurrencies, Stocks, ETFs, and Commodities.
  • Germany: 25% capital gains tax (+ Solidarity tax and Church tax where applicable) on Stocks & ETFs.

Temporary "Pessimistic" Tax Withholding:

If real-time tax calculations experience a temporary system delay during a trade, Bitpanda applies an initial flat withholding (27.5% in Austria / 29% in Germany) from your gross proceeds. This allows you to receive the vast majority of your funds and continue trading immediately without waiting for tax processing. Once the exact tax calculation completes, any over-withheld difference is automatically reimbursed back to your fiat wallet.

Where to check:

You can view the exact tax amount deducted for any specific trade directly in your Transaction History in the app, or download your aggregated annual Tax Report from your account settings.

Note: Automatic tax withholding applies only to tax residents of Austria and Germany. Bitpanda does not automatically deduct taxes for residents of other countries.

For further details, please refer to our dedicated guides:

When should I contact support if my transfer is missing? +

For fiat transfers, please wait at least 3 full business days before reaching out. If the transfer hasn’t cleared after this window, contact our support team and provide a bank statement (PDF or photo) clearly showing your name, IBAN, transaction date, amount, and payment reference so we can investigate.