This article gives you an overview about the most frequently asked questions by our users and includes links that will forward you to the respective articles where you will find detailed answers to your questions.
- How do I reset my two-factor authentication (2FA)?
- How can I change my email address?
- What is the fastest way to get help with my request?
- I'm new to Bitpanda. Where should I start?
- What should I do if my cryptocurrency deposit or withdrawal is not completed?
- What should I do if my fiat deposit or withdrawal is not completed?
- The Bitpanda Ecosystem Token (BEST)
- I am experiencing problems with my verification
- How to verify?
- What fees and premiums can I expect to pay on Bitpanda?
1. How do I reset my two-factor authentication (2FA)?
This article explains what you can do to solve your 2FA issues - whether you can fix them yourself or if you need to contact our Bitpanda Support team.
2. How can I change my email address?
This article provides you with all the details that are needed by our support team to help you change your email address.
3. What is the fastest way to get help with my request?
In this article, you will find details on how to find a quick solution to your request, what you need to consider when contacting us, how long the average response time is and how you can send us your feedback with just a few clicks.
4. I'm new to Bitpanda. Where should I start?
If you are new to Bitpanda, this step-by-step walkthrough will help you to quickly and seamlessly get started with our platform.
5. What should I do if my cryptocurrency deposit or withdrawal is not completed?
If your cryptocurrency transaction has not been completed yet, you will find information on the different transaction statuses as well as instructions on how to proceed here.
6. What should I do if my fiat deposit or withdrawal is not completed?
If your fiat transaction has not been completed yet, you will find information on the different transaction statuses as well as a troubleshooting section to help you find the answer to your questions here.
7. Bitpanda Ecosystem Token (BEST)
BEST is the native token of Bitpanda and gives BEST holders several benefits. You will find a detailed guide here.
8. I am experiencing problems with my verification
If you are unable to verify your account and you need some help and information on why your attempts have been unsuccessful, you will find a detailed guide here.
9. How to verify
Verification on Bitpanda is easily done. If you need help with it, this article will guide you through the process quickly and smoothly.
10. What fees and premiums can I expect to pay on Bitpanda?
If you want to know more about premiums, you will find a detailed overview here.