Frequently asked questions (FAQ)

Here you will find answers to the most frequently asked questions about Bitpanda, our services, problems you might encounter and some best practices for solving them.

  1. I'm new to Bitpanda. Where should I start?
  2. Get started with the new Bitpanda App
  3. Increase your limits with Bitpanda Plus
  4. What is Bitpanda Pro?
  5. What fees and premiums can I expect to pay on Bitpanda?
  6. How do I change my personal data?
  7. I am experiencing problems with my verification
  8. How to verify
  9. How can I secure my Bitpanda account?
  10. Bitpanda Ecosystem Token (BEST)
  11. How can I deposit money to my fiat wallet and how do I buy cryptocurrencies?
  12. How can I send my cryptocurrencies?

1. I'm new to Bitpanda. Where should I start?

If you're new to Bitpanda, this step-by-step walkthrough helps you to quickly and seamlessly get started with our platform. 

2. Get started with the new Bitpanda App

Whether on iOS or Android, the Bitpanda App offers you everything you know and love about Bitpanda, now also on the go. You will find a detailed guide here.

3. Increase your limits with Bitpanda Plus

The Bitpanda Plus programme is an exclusive service for Bitpanda users who wish to trade with large volumes beyond our default limits. You will find a detailed guide here.

4. What is Bitpanda Pro?

Bitpanda Pro offers professional trading solutions, price matching capabilities and fully-automated clearing, settlement and netting processes.

Although beginners are also invited to take their trading to the next level, Bitpanda Pro is geared towards experienced traders who are familiar with the basic concepts of trading as well as professionals and institutions. You will find a detailed guide here.

5. What fees and premiums can I expect to pay on Bitpanda?

The title of the article is the perfect explanation of its content. If you want to know more about premiums, you will find a detailed guide here.

6. How do I change my personal data?

If you need to change any of your personal information registered on your Bitpanda account, you will find a detailed guide here.

7. I am experiencing problems with my verification

If you are unable to verify your account and you need information on why your attempts have been unsuccessful and some help with how to solve it, you will find a detailed guide here.

8. How to verify

Verification on Bitpanda is easily done. If you need help though, this article guides you through the process even quicker. 

9. How can I secure my Bitpanda account?

Your security is our highest priority. This article explains what Bitpanda does for your security and what you should do to secure your account. You will find a detailed guide here.

10. Bitpanda Ecosystem Token (BEST)

BEST is the native token of Bitpanda, Bitpanda Pro and the entire Bitpanda ecosystem, and gives BEST holders several benefits. You will find a detailed guide here.

11. How can I deposit money to my fiat wallet and how do I buy cryptocurrencies?

This article explains the functionality of your Bitpanda fiat wallet and how to deposit money to it, which will enable you to buy cryptocurrencies. 

12. How can I send my cryptocurrencies?

This article explains how to send cryptocurrencies and gives you valuable insights on the minimum transaction amounts and important requirements to consider when withdrawing cryptocurrencies (i.e. memo, destination tag, message).

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