Support Tools
Resolve common issues quickly using our self-service options below.
Whether you’re navigating identity verification (KYC), resetting 2FA, tracking a SEPA bank transfer, or managing secure digital asset transactions, we’ve got you covered. From setting up automated savings plans to understanding European multi-asset regulations, everything you need to safely trade crypto, stocks, ETFs, commodities, and precious metals is right here.
Still stuck? Log in to your account via the Bitpanda App to access 24/7 support. Instantly launch a Live Chat, message us via WhatsApp, or schedule a callback with our team of experts.
Resolve common issues quickly using our self-service options below.
Submit a request about your problem
Get an overview about frequently asked questions
Not happy with something? Submit a complaint or share feedback.
Acting as a legal representative for a client or an estate? Submit a ticket and provide your legal authorization and documentation here.
As a Bitpanda Club member, you have additional options to reach out.
Login here>
Learn more>
about Bitpanda Club