I'm new to Bitpanda. Where should I start?

If you are new to Bitpanda, this step by step walkthrough will help you to get started with our platform quickly and seamlessly.

Create, verify and secure your account

The first step in joining the Bitpanda family is creating an account, which is easy and only takes a couple of minutes of your time:

Note: Opening and maintaining a Bitpanda account is 100% free of charge.

Next, Bitpanda users are required to verify their Bitpanda accounts due to the AML5 EU regulation. Verification is a quick and easy process, which we are happy to support you with in the following article:

Note: To use our services, you need to be at least 18 years of age. Additionally, please check if you reside in one of the countries which the verification process is supported in and make sure to use one of the accepted documents for verification

Verified? Great – now it is time to make sure your account is safe. As your security is our priority, we strongly recommend that you enable two-factor authentication (2FA). For further information, feel free to have a look at the following articles:

Note: Do not give anyone remote access to your device and do not share your login details with anyone. Bitpanda will never ask for your password or personal information.

Which services does Bitpanda offer?

Now that you have successfully verified and secured your account, you can start using the full scope of Bitpanda. Here is what you can do:

Manage your fiat wallet and buy or sell cryptocurrencies

Through your personal fiat wallet, you may deposit funds to or withdraw them from your account at any time. Also, your wallet gives you the option to buy and sell cryptocurrencies 24/7. To find out more about how this is done, please follow the steps outlined in the following articles: 

Note: Please note that any bank account you want to use on Bitpanda for deposits and withdrawals must be in your name, with the minimum amount for fiat transactions being EUR 25.

Note: Please pay attention to the deposit and withdrawal limits for fiat and cryptocurrencies.

Tip: If your bank supports SEPA Instant, transfers up to EUR 100,000 arrive within minutes. Otherwise, it might take 1-3 business days.

Deposit and send cryptocurrencies

If you send coins to your deposit addresses, your Bitpanda wallet will be automatically credited with the correct amount, after confirmation by the blockchain network. To deposit cryptocurrencies to your Bitpanda wallet or to send your cryptocurrencies from Bitpanda to another wallet, please follow the steps in the articles below:

Note: If a cryptocurrency is in trade only mode, it means it is currently only available for purchase and sale on Bitpanda. Once all the wallet features are available, we will announce this.

Buy and sell Bitpanda Stocks or ETFs

In addition to cryptocurrencies, you can also buy and sell a wide range of Bitpanda Stocks and ETFs (exchange-traded funds). For details, please refer to the following articles:

Note: Bitpanda Stocks enables you to make fractional investments. To allow for this, Bitpanda issues a derivative contract which is backed by the underlying stock or ETF. You can read more about this here.

Buy and sell Bitpanda metals

With Bitpanda Metals, we give you the ability to trade and swap gold, silver, palladium and platinum on Bitpanda. You will be trading metal tokens that are backed by physical metal supplies safely stored in a secure vault in Switzerland. For more detailed information, please refer to the article below:

Create a savings plan

All cryptocurrencies and digital assets supported on Bitpanda can be purchased using a Bitpanda savings plan. You can set up as many savings plans as you want as long as you do not exceed the limits. You can even set up multiple savings plans for the same coin or token. To find out more about how this is done, please follow the steps outlined in the following article:

Conduct online payment transactions with your own Bitpanda Card

The Bitpanda Card is the easiest way to spend your investments online and in shops all across the globe. You can use all supported cryptocurrency wallets, metals wallets, Bitpanda Stocks, and the EUR wallet for your daily purchases. For more detailed information, please refer to the article below:

Note: Ordering your Bitpanda Card is totally free. There is no shipment cost and no management fees.

Any questions?

To stay in touch with us and read about the latest crypto developments, you might want to visit our Bitpanda Blog or find out about where you can follow Bitpanda on social media.

Tip: To be notified about updates, click on Subscribe to updates on our status page and select the relevant topics you would like to be notified about.

If you still have open questions, please do not hesitate to contact us.

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