Bitpanda Wallet
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General
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How do network and miner fees work?
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Payment methods, limits and transaction costs
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Which cryptocurrencies does Bitpanda support?
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Which metals does Bitpanda support?
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What is trade only mode?
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Supported ERC20 tokens and archived addresses
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Where can I find an overview of my transactions?
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What is the minimum deposit and withdrawal amount for cryptocurrencies and fiat currencies?
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What is the transaction fee or miner fee?
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How do network and miner fees work?
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Fiat Wallet
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What is the fiat wallet?
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How can I deposit into my fiat wallet?
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Where can I find the Bitpanda bank transfer details?
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How can I withdraw money from my fiat wallet?
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Change or add a bank account for deposits and withdrawals
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How long will it take for a deposit or withdrawal to appear on my Bitpanda or bank account?
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What is Bitpanda Pay and how does it work?
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Frequently asked questions about Bitpanda Pay
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Will more Fiat currencies be added in the future?
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What can I do if I want higher limits?
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What is the fiat wallet?
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Deposit and withdraw cryptocurrencies
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Troubleshooting
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What should I do if my fiat deposit or withdrawal is not completed?
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What should I do if my cryptocurrency deposit or withdrawal is not completed?
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Refund not yet received
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Missing payment reference (SEPA deposits)
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What should I do if my fiat deposit or withdrawal is on "Manual approval"?
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What can I do if I am not forwarded to the payment provider for deposits and withdrawals?
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My credit card was declined
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One-time SMS code not received
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I sent cryptocurrencies to my Bitpanda wallet but did not receive them
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I sent cryptocurrencies from Bitpanda to another wallet, but they did not arrive
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Why is a cryptocurrency wallet temporarily unavailable?
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What can I do if I have problems with my hardware wallet (Ledger or Trezor)?
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What should I do if my fiat deposit or withdrawal is not completed?
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