Submit a request
If you are having difficulties with the reCAPTCHA, this guide provides solutions to the most common issues.
- If you have a Google account log in to that first, so you will not have to complete the picture selecting part of the reCAPTCHA
- You also have the possibility to change to an audio challenge by clicking on the headphone icon
- You can also request a new challenge by clicking the reload icon at the bottom left
- Make sure you are not in private or incognito mode when attempting to log in
- Disable browser add-ons and reload the page. You can also try a hard refresh after having disabled browser add-ons.
- Windows: Ctrl + F5
- Mac/Apple: Apple + R or Command + R
- Linux: F5
- Verify that you are not blocking Google domains
- If you are using Mozilla Firefox, change the tracking protection settings of your browser from “always” to “none” (you can always change this back after logging in)
- Try to log in using a different browser
- Restart the login process using another device
- If the reCAPTCHA is not loading, a restart of the internet connection could also help
For additional information, please read: I have problems with the reCAPTCHA from Google during login
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In the meantime, feel free to join the conversation on our offical Telegram. Our community is very supportive on all questions.